Established nonprofits can unlock the potential of siloed data by moving from fragmented on-premise systems to integrated cloud systems. For example, Oracle's Netsuite for nonprofits offers integrated ERP (enterprise resource planning), CRM (constituent relationship management), and ecommerce.
The diagram above outlines three system types. To illustrate this concept, imagine that you are building a central database of classroom materials for instructors in 50+ field locations. The operational system supports user authentication and account activation, while the management information system allows field officers to track performance relative to benchmarks. Finally, the decision support system gathers data used to compare high performing and low performing locations. Ultimately, strategic management relies on transactional, informational, and decision support systems to implement best practices.
Creating Epic Stories and Child Stories to Describe System Features
When thinking about systems in relation to your Proto Nonprofit prototype, there are two main considerations. First, how can you ensure that usage data is readily available to support product improvements after launch? Second, are you gathering the right data to answer funder questions about impact and efficacy of product investments? For help building prototypes that process or collect data, see our Resources section or get in touch.